Hidoc Pte. Ltd. (“Hidoc” or “we”) operates the website located at https://www.hidoc.sg/ and other related websites (collectively, “Websites”) and mobile applications (“Apps”).
USE OF THE WEBSITES AND APPS
As a condition of your use of this Website, you represent and warrant that:
- you are at least 18 years of age and of sound mind. If you are under the age of 18, you confirm that you have your parent’s or legal guardian’s permission to use our Websites and/or Apps;
- you have full authority, power and capacity to enter into this Agreement and to perform its obligations hereunder;
- you shall not abuse the Websites and/or Apps in any way, and shall not use the Websites and/or Apps and/or Services in any manner which violates any law or regulations or infringes on the legal rights of any third party, in any manner which is defamatory, fraudulent, indecent, offensive or deceptive, to threaten, harass, abuse or intimidate others, to damage the name or reputation of Hidoc, its affiliates or subsidiaries, to breach security on any computer network, or to access an account that does not belong to you, and in any manner that interferes with another user’s use and enjoyment of the Websites and/or Apps and the Services made available on the Websites and/or Apps;
- you will only use our Websites and/or Apps to purchase Products or Services for you or for another person for whom you are legally authorised to act;
- you shall not take any action which is intended to, or would reasonably be expected to harm Hidoc and the Websites and/or Apps, or which would reasonably be expected to bring Hidoc into disrepute;
- all information supplied by you on our Websites and/or Apps is true, accurate, current and complete; and
- if you have an account with our Websites and/or Apps, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
You undertake and agree to notify Hidoc immediately if any of the aforementioned representations and warranties become untrue, invalid, misleading or incomplete in any respect.
We regularly update, amend, delete or change any information provided on our Websites and/or Apps. Although we will endeavor to ensure that all information contained on our Websites and/or Apps is accurate, we do not guarantee that all information or prices on our Websites and/or Apps will be complete and accurate.
NO DOCTOR-PATIENT RELATIONSHIP
All information provided on our Websites and/or Apps and/or through the Services and/or in connection with any communications as supported by Hidoc, including but not limited to communications with registered medical practitioners and wellness experts (each a “Practitioner” and collectively, “Practitioners”) providing private online consultations (each, a “Consultation” and collectively, “Consultations”) via our Websites or Apps or any other platform that we may make available from time to time, is intended to be for general information purposes and/or for your convenience only, and is in no way intended to create a doctor–patient relationship between Hidoc and yourself. The Websites and/or Apps, Products and Services should not be treated as a substitute for professional medical diagnosis or treatment in all circumstances, and reliance on any information provided on the Websites and/or Apps or through the Services, including the credentials and qualifications of the Practitioners, is solely at your own risk.
While Hidoc endeavours to ensure that only Practitioners with suitable credentials and qualifications shall be allowed to conduct the Consultations, you are solely responsible for satisfying yourself that the Practitioner(s) with whom you consult are suitably qualified and you are empowered to choose the Practitioner(s) that you prefer. In the event that any recommendation is made by Hidoc or its staff in any way and form, the final selection is still to be determined by yourself and in no way shall Hidoc be liable if such recommendations are not accurate and/or favourable to you. If you become aware of any Practitioner who is not suitably qualified, please let us know by emailing us at the email address provided below. We reserve the right but will not be obliged to remove any Practitioner’s profile from our Websites and/or Apps at any time.
Our Websites and Apps provide a tele-consulting platform for remote medical consultations and other health and information services. The Services made available on our Websites and Apps may not be applicable to all individuals, patients, clients or all clinical situations. Some medical conditions are not suitable for remote medical consultations. If you are unsure whether you have been able to explain or communicate to the Practitioner(s) your medical conditions and needs accurately or fully, or if you have any other concerns, you are recommended to seek advice from a medical practitioner in person. You should not use our Services in an emergency, or if you have a mental health issue or any other condition that you know or reasonably be expected to require a physical examination.
Hidoc makes no claims or warranties as to the effectiveness of any Services made available on our Websites and Apps. Any Services made available on our Websites and Apps are for your information only and do not necessarily imply appropriateness for any particular individual or medical condition, or prediction of the effectiveness, outcome or success of such Services.
Hidoc does not provide any medical advice. While our Websites and Apps are designed to facilitate and support your Consultations as well as the health decisions and choices that you make, said decisions and choices are yours and you are ultimately responsible for the same.
You may ask questions on our Websites and Apps or during private Consultations. You may find answers to your questions on our Websites and Apps, or the Practitioners may provide you with medical advice during and/or after your Consultations. Such advice is the sole responsibility of the Practitioners, and Hidoc shall in no way be liable or responsible for the same.
Hidoc, our Websites and Apps are not your doctor. When you participate in online Consultations, you understand and agree that the advice given during the Consultations are based on the information you provide to the Practitioners, including but not limited to your health records, medical examination history and your description of the conditions or symptoms that you experience at the relevant time. You acknowledge and agree that you shall not hold Hidoc and the Practitioners responsible for any misdiagnoses as a result of inaccurate information given by you.
The Practitioners shall be solely responsible for determining the need for a face-to-face consultation with you and Hidoc shall not be held liable for any misdiagnoses, acts or omissions of the Practitioners.
Our Websites and Apps, and the Products and Services made available on our Websites and Apps are provided “as is”. Neither Hidoc, the Practitioners, nor any other user of the Websites and Apps, make any express or implied warranties, including but not limited to implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose.
While Hidoc endeavours to ensure that the Practitioners are validly accredited and/or licensed to practise their field of expertise, and that the content of our Websites and Apps or the Products or Services made available on our Websites and Apps satisfy government regulations, Hidoc shall not be held liable for any breach of government regulations which does not result from Hidoc’s acts or omissions, and/or which is beyond Hidoc’s reasonable control.
LIMITATION OF LIABILITY
Content published on our Websites and Apps (including but not limited to information on the Products and Services and information provided during or after private Consultations) (collectively, “Content”) may include accuracies or errors. Hidoc does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the Content. Hidoc makes no representations about the suitability of the Content, Products and Services published on the Websites and Apps for any purpose, and the inclusion or offering of any Products or Services on this Website does not constitute any endorsement or recommendation of such Products or Services by Hidoc. Hidoc makes no representations or warranties with respect to any Content, including and but not limited to information regarding treatment of medical conditions, actions, or application of medication.
Under no circumstances shall Hidoc be liable to you or any other person for any losses, damages and/or claims, including any direct, indirect, special, incidental, exemplary, consequential or other damages, under tort, contract, strict liability or otherwise, sustained or incurred by you or any other person resulting from:
- your access to and use of our Websites and/or Apps;
- your reliance on any Content and/or any advice or other information given during or after the Consultations; and
- any computer viruses, information, software, linked sites, Products and Services obtained through the Websites and/or Apps.
Without limiting the generality of the foregoing, Hidoc shall have no liability for:
- any loss or injury caused, in whole or in part, by Hidoc’s actions, omissions, or negligence, in procuring, compiling, or delivering information within or through Content;
- any errors, omissions, or inaccuracies in such information regardless of how caused, or delays or interruptions in delivery of such information; or
- any decision made or action taken or not taken in reliance upon such information.
If, despite the limitation above, Hidoc is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, in no circumstances will the aggregate liability of Hidoc, whether in contract, tort or otherwise, for damages to you under this Agreement exceed [insert value].
To the fullest extent permitted by the applicable law, you shall indemnify, defend and hold harmless Hidoc, its directors, officers, agents, and employees, and its affiliated entities, successors and assigns,
from and against claims or demands, causes of action, judgments, liabilities, losses, costs and expenses (including, without limitation, reasonable legal fees) that may arise out of or result from:
- your access to and use of the Websites and/or Apps;
- your purchase of Products and/or use of the Services;
- any information posted or made available by you on the Websites and/or Apps;
- anything you do using the Content, Websites and/or Apps;
- any violation of applicable law or the rights of any third party that occurs through your use of the Content, Websites and/or Apps;
- your breach or violation of this Agreement;
- any inaccuracy in any representation or warranty that you make under this Agreement;
- anything done or failure to do anything by you in carrying out your obligations under this Agreement; and/or
- any other willful misconduct, default, unauthorised acts or willful omission on your part.
CLAIMS AGAINST HIDOC
To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Websites and/or Apps within two (2) years from the date on which such claim or cause of action arose or accrued or such claim or cause of action will be irrevocably waived.
COMPLIANCE WITH LOCAL LAW
Every jurisdiction has its own law and regulations in respect of the use of telemedicine services (the “Local Regulations”). By accessing the Websites and/or Apps and using the Services, you confirm that you understand your obligations under the Local Regulations applicable in the territory in which you are located and will comply with such Local Regulations.
The Websites and/or Apps may be viewed internationally and may contain references to products or services not available or approved in all countries. References to a particular product or service do not imply that such product or service is appropriate or available for purchase by all persons in all locations, or that we intend to make such product or service available in such locations. We make no representation that all products, Services or Content described on or available through the Websites and/or Apps are appropriate or available for use in locations outside of Singapore. You agree that you access our Websites and/or Apps, purchase the Products and use the Services on your own initiative and are responsible for compliance with all local law and regulations.
HIDOC’S COMPLIANCE WITH LOCAL LAW
TRANSFER OF INFORMATION
Prices. The prices of the Products and Services will be set out on the Websites or Apps at the time of purchasing of Products and Services. Said prices may change at any time depending on the suppliers or providers of the Products and Services. However, any changes in prices shall not affect any Products or Services which you have ordered prior to the changes in prices.
Payment. You shall be responsible for paying the prices of the Products and/or Services that you have ordered as well as any other applicable charges, which may include but shall not be limited to the following:
- any local taxes, if applicable;
- transaction fees or other processing fees charged by the bank or other agency processing the transaction;
- any other related fees.
You may make payment using your credit card or any other payment methods enabled on the Websites and Apps. You will be charged at the point of purchase of the Products or completion of the Services, as the case may be.
CANCELLATION OF ORDERS
Hidoc retains all right, title and interest in all of Hidoc’s intellectual property, including, without limitation, inventions, ideas, concepts, code, discoveries, processes, marks, methods, software, compositions, formulae, techniques, information and data, whether or not patentable, copyrightable or protectable in trade mark, and any trade marks, copyright or patents based thereon (collectively, “Intellectual Property Rights”). You acknowledge and agree that you shall not use any of Hidoc’s Intellectual Property Rights for any reason whatsoever without Hidoc’s prior written consent.
You shall not use the name, logo, trade mark, trade name, service mark or other symbol of or associated with Hidoc for any purpose whatsoever without obtaining prior written consent of Hidoc.
GOVERNING LAW & JURISDICTION
You shall not assign, novate or otherwise transfer any of your rights, interests or obligations herein to a third party without obtaining the prior written consent of Hidoc. Any purported assignment in violation of this Clause shall be deemed null and void.
RIGHTS OF THIRD PARTIES
Save where expressly allowed in this Agreement, a person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B), or as may be modified, supplemented or adapted from time to time, to enforce any of the terms of this Agreement.
Hidoc Pte. Ltd.
1004 Toa Payoh North
#06 – 03/07
Email address: firstname.lastname@example.org
In order for us to process your request, please provide us with the following information:
- your full name;
- your contact number;
- your email address;
- details of the nature of your comments and/or queries.
SOCIAL SHARING FEATURES AND LINKS TO OTHER WEBSITES
Our Websites and/or Apps may offer social sharing features, links to social media and other integrated tools. In addition, we may, from time to time, provide you with links to other websites for your convenience and information, or other third-party websites may share link to our Websites. We do not control such other social sharing features, social media and websites, and are not responsible for their contents, privacy practices or other practices. Our inclusion of links to such other social sharing features, social media and websites does not imply any endorsement of the material on such social sharing features, social media and websites or any association with their operators.
We may collect, use and/or disclose personal data which includes without limitation, name, passport number or other identification number, address, phone number, email address, photograph in connection with your access and use of the Websites and/or Apps, purchase of Products or use of Services.