Dedicated medical service
Seeing patients at their convenience, and yours.
STEP 1:
Login to the app
Simply login from any device and begin using the HiDoc app
STEP 2:
See who's in your waiting room
Patients who have completed the preliminary questions are directed to the waiting room
STEP 3:
Proceed with a consultation
Commence your virtual consultation and invite additional participants when necessary
STEP 4:
Issue diagnoses and prescriptions
Consolidated prescriptions sent directly to patients after the call
FREQUENTLY ASKED QUESTIONS
General
Absolutely, we can give him/her necessary rights to edit your agenda. We will also give them training on how to use the HiDoc app.
Yes, definitely. You can ask your patients to sign up on HiDoc for free. They can select your profile to book a teleconsultation with you.
Yes, you just need to make sure you are in Singapore and that you just need to make sure that you have an enclosed environment, a good internet connection and a decent sound equipment.
Yes, you can use the HiDoc app immediately after the successful sign up process and proper training from HiDoc team.
Our HiDoc Customer Support team will be available for support by sending an email to careteam@hidoc.sg or you may call us directly at +65 6887 5000 at all times to answer any of your questions and concerns.
- FASTER, CLOSER TREATMENT: HiDoc reduces clinic queues. Reach patients who may be anywhere over video chat, and send prescriptions directly for local pick-up. Distance is no longer an issue.
- SERVING PATIENTS, LONG-TERM: HiDoc supports healthcare providers to serve the patient’s journey in the long run. No more one-off, transactional visits.
- HOLISTIC, SECURE CARE: Access patients’ call records, medical history, and billing information — all kept securely. Gain a full view of patients’ health. Give patients the assurance of fast, trusted payment channels.
- TRANSPARENCY AND ASSURANCE: Offer patients the assurance of a list of accredited medical specialists to attend to their medical concerns as well as enjoying the assurance of fixed rates before GST.
- MORE PATIENT APPOINTMENTS: Patients often don’t want to wait at your clinic. Where appropriate, staff can direct them to your virtual HiDoc waiting room. With teleconsultation, you can better serve elderly patients, less mobile patients, or regular patients who are abroad.
NOTE: As telemedicine is not suitable for all doctor visits, do inform your staff about which visits are best for telemedicine, and which visits are better in person.
- MORE TIME FOR YOUR TEAM: Reduce demand on your front desk and assistants. Free them up to improve daily clinic operations.
- FEWER INFECTIONS, SHORTER QUEUES: Remote doctor visits indirectly reduce patient and staff exposure to communicable diseases. Focus on providing a quality service environment for those who need in-person care.
- REACH MORE REGIONAL PATIENTS: Local, international, or expatriate patients in any country can access HiDoc’s accredited Singapore practitioners. Join HiDoc’s network of private Singapore healthcare providers across 20+ specialties.
There’re no subscription fees. HiDoc offers this platform to all the specialists 100% free of charge.
All specialists are very much welcome to join HiDoc. If you want to join our team, please do not hesitate to contact us for an assessment.
- A patient centric digital platform that connects patients to Singapore accredited medical specialists in providing a complete virtual healthcare services from virtual consultation to e shops for purchasing health and wellness products.
- HiDoc Teleconsultation is recommended for follow-ups review and 2nd opinion as the first touch point is advised to be face to face.
TELECONSULTATION
Yes, you can provide a Medical Certification (MC) from HiDoc app but the issuance of MC is subject to your discretion.
Yes, the doctors can provide Referral Letters from HiDoc app but that the issuance of referral letter is subject to your discretion.
We listed down some tips for a successful Telemedicine visits:
- FILL IN YOUR DOCTOR BIO AND PHOTO: Complete your profile and list conditions you treat to capture the attention of patients with specific needs.
- SET UP YOUR TELEMEDICINE WORKSPACE: Set up your camera at eye level and check your internet speed and room lighting. Ensure minimal noise, a clean area where calls cannot be overheard, and a plain wall instead of a window behind you.
- DO A DRY RUN VIDEO CALL: Call a colleague who can provide feedback on call quality before your first teleconsultation.
- READ THROUGH THE PATIENT’S REQUEST: Peruse any HiDoc patient medical records available before the teleconsultation begins.
- INTRODUCE YOURSELF TO THE PATIENT: Speak clearly and use a positive tone of voice, posture, expressions, and other non-verbal cues to express empathy and care.
- FOLLOW THE SAME CLINICAL GUIDELINES YOU USE FOR FACE-TO-FACE VISITS: Teleconsultation patients do seek the quality of care you normally provide. HiDoc appointments, clinical notes, and referral letters should still be recorded on your clinic’s patient information system.
- AT THE END OF EACH CALL, EXPLAIN THE NEXT STEPS: Remind the patient of their prescription pick-up, referrals, and/or follow-up appointments.
- If you are using HiDoc via Web browser:
- You should have a good internet connection. We advise to use a Wifi, but our videos are also good on 4G connections.
- You have to make sure that you have a good speakers or headphones, and a microphone on your device.
- You need to give necessary permissions to HiDoc to use the camera and microphone.
- If you are using HiDoc via mobile device:
- You need to download our app on iOS or Android.
- You should have a good internet connection. We advise to use a Wifi, but our videos are also good on 4G connections.
- You need to give necessary permissions to HiDoc to use the camera, microphone and send you notifications.
If you’re having any technical issue while using the app, please contact immediately our HiDoc Customer Support team at +65 6887 5000 and we will assist you further.
- You may use it anytime at your convenience, the HiDoc Teleconsultation platform is available 24/7.
- Please be reminded that HiDoc Teleconsultation is only recommended for follow-up reviews and 2nd opinion as the first touch point is advised to be face to face.
Join us!
Register your interest by emailing us at enquiry@hidoc.sg, or call us directly at +65 6887 5000
