Patients first, always

HiDoc stores your call records, medical history, and billing information securely, giving you peace of mind.

GETTING STARTED

STEP 1:

Download the HiDoc app

Once you have created an account on the HiDoc app and have signed in from any electronic device with an Internet connection, proceed to:

STEP 2:

Select your preferred
medical specialist

Browse from a comprehensive list of Singapore
medical specialists and select whom you would
like to consult.

STEP 3:

Review the charges

Find out upfront what consultation fees are (including GST), before you proceed with your HiDoc appointment. See your specialists knowing exactly what you are paying for.

STEP 4:

See your specialist

See your selected clinician for expert healthcare advice, prescriptions and follow-up appointments, where needed.

NOTES ON TELECONSULTATION

HiDoc teleconsultations are ideal for people who need to see a specialist for a second time or more. Our teleconsultations are also recommended for those who need a second opinion on a medical condition.

Teleconsultation is not suitable for all medical conditions.

Patients with chronic or mental health conditions are not encouraged to use teleconsulting.

Symptoms such as bleeding, wounds, fractures, fainting, severe headache or dizziness, numbness, or loss of vision or speech are also not suitable for teleconsulting, because they may require the immediate medical attention of the Accident & Emergency department at your nearest hospital.

See our FAQs for a list of conditions that telemedicine can help with. If in doubt, please visit your nearest medical clinician in person as soon as possible.

Medical Concierge

Providing comprehensive service for patients navigating the healthcare network in Singapore, including those who need to travel for medical help.

Whether you are based in Singapore or overseas, you can rely on HiDoc’s experienced medical concierge team to offer a solution. HiDoc is a trusted healthcare operation that offers a complete suite of private healthcare management services to patients who need it.

Our medical concierge services include:

•    Arranging for referrals and appointments with specialist doctors.
•    Advice and assistance with your medical travel to Singapore.
•    Assistance with your visa application for medical visits to Singapore.
•    Help with arranging your flights and accommodation in Singapore.
•    Medical concierge and limousine services upon arrival in Singapore.
•    Worldwide medical evacuation.
•    Assistance with your medical claims.
•    Collection and delivery of medication and reports.

FREQUENTLY ASKED QUESTIONS

HiDoc teleconsultations are conducted real-time between patient and doctor. Select your doctor from our network of licensed healthcare specialists, and your preferred timing. If you’re not sure who to see, HiDoc will help match you to a suitable specialist. Just report your symptoms to us by answering some preliminary questions regarding your condition. A qualified doctor from HiDoc will then review these details before commencing the teleconsultation.
Where needed, the doctor may advise you to have on hand the following medical equipment to facilitate a more thorough teleconsultation:

Thermometer (to measure temperature)
Sphygmomanometer (to check blood pressure and heart rate)
Glucometer (to check blood glucose level)
Weighing scale (to measure body mass or weight)
You can use any Android or iOS enabled devices to access the HiDoc app. You can also access HiDoc’s services using any electronic device like laptops via web browsers (Chrome, IE, Safari, etc.).
Ensure that you are in an enclosed and private area.
Make sure your device’s camera and microphone are working properly.
Optional: Some types of teleconsultations may call for patients to have the following medical equipment:
Thermometer (to measure temperature)
Sphygmomanometer (to check blood pressure and heart rate)
Glucometer (to check blood glucose level)
Weighing scale (to measure body mass or weight)
Yes, all you have to do is select your preferred doctor to consult with from our list of licensed health
Yes, we provide an option for patients to consult in person with HiDoc-affiliated healthcare providers at their respective clinics instead of by teleconsultation. You simply have to select your preferred schedule and doctor to consult with.
Yes, your doctor can issue you a Medical Certification (MC) using the HiDoc app. Please note that the issuance of MCs is subject to the doctor’s discretion.
Yes, your doctor can provide you with referral letters using the HiDoc app. Please note that referral letters will be issued at the doctor’s discretion.
Please refer to the list of common acute medical conditions suitable for HiDoc teleconsultations:
Allergic reactions
Arthritis
Bronchitis
Common cold
Constipation
Diarrhoea
Earache
Flu
Gastroenteritis
Headaches and migraines
Insect bites
Minor lacerations, bruises and contusions
Muscle strains and sprains
Nausea
Rashes / Skin infections
Respiratory disorders
Sinus infections
Crushed finger or toenail
Sore throat
Sports injuries
Sprains and strains
Stomachache
Strep throat
Upper respiratory tract
infection (URTI)
Urinary tract infection (UTI)
Vertigo
Vomiting
Patients with chronic conditions or mental health issues are advised against using HiDoc for teleconsultation.
The symptoms listed below are also considered unsuitable for teleconsultation, and may require immediate medical attention at the Accident & Emergency department of the nearest hospital:
Acute or severe chest pain
Actively bleeding or deep wounds or lacerations
Breathlessness
Convulsions or seizures
Fainting spells, presyncope, or syncope
Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, and limb weakness
Persistent vomiting
Severe abdominal pain
Severe headache or giddiness
Sudden onset numbness, weakness or slurred speech
Sudden loss of vision
HiDoc only addresses non-emergent medical conditions. The doctor is required to review your case before the teleconsultation starts. If the doctor finds your condition to be unsuitable for a teleconsultation, you may be redirected to more suitable treatments.
If there’s no available doctor who can conduct a teleconsultation with you right away, HiDoc gives you an option for a call back. You simply need to report your symptoms and the doctor will call you back as soon as possible. You may also return to the app at a later time to teleconsult. We seek your kind understanding as our doctors may be busy attending to other patients.
Waiting times depend on the number of patients who have selected the same doctor, and who have started the teleconsultation process ahead of you.
HiDoc teleconsultations are available from 9am to 6pm, 5 days a week (Mondays to Fridays). All e-visits completed after 6pm will be reviewed the following business day.
Please be reminded that HiDoc teleconsultations are only recommended for people who need to see a specialist for a second or subsequent times, as well as those seeking a second opinion on a medical condition. We advise that the first consultation be done in person.
If you experience a technical issue while using the app, please contact our HiDoc Customer Support team immediately at +65 6887 5000 and we will gladly assist you in resolving the issue.