by Justin Ian Chia To commemorate brain health awareness this month, HiDoc Pulse presents brain care you can share. Download our app to experience specialist healthcare with the ease of a phone call. “Protect the head” is wisdom as old as time. Yet most of us take our brains for granted. We sleep very little. We succumb …
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Hidoc Pte. Ltd. (“Hidoc” or “we”) operates the website located athttps://www.hidoc.sg/and other related websites (collectively, “Websites”) and mobile applications (“Apps”).
These Terms of Use enable you to understand your rights and obligations relating to the use of the Websites and/or Apps and any products (“Products”) or services (“Services”) made available on the Websites and/or Apps that you have selected. These Terms of Use form a legal binding agreement between you and Hidoc (the “Agreement”).
By accessing our Websites and/or Apps, purchasing any Products or using any Services offered on our Websites and/or Apps, you acknowledge and agree to these Terms of Use. If you do not agree to be bound by these Terms of Use, please do not access or use our Websites and/or Apps.
Hidoc may amend and update the Terms of Use in our sole discretion from time to time. Any amendments or revisions to the Terms of Use will be posted on our Websites and Apps, upon which said amendments or revisions will take effect immediately. You are therefore advised to check our Websites and Apps from time to time to ensure that you are aware of any amendments to the Terms of Use.
By continuing to use our Websites and/or Apps, you signify that you have read and understood these Terms of Use, and accepted and agreed to be bound by the terms of these Terms of Use as well as any amended version thereof.
USE OF THE WEBSITES AND APPS
As a condition of your use of this Website, you represent and warrant that:
You undertake and agree to notify Hidoc immediately if any of the aforementioned representations and warranties become untrue, invalid, misleading or incomplete in any respect.
We retain the right at our sole discretion to deny you access to our Websites and/or Apps, Products and Services we offer, and/or terminate your account at any time without notice and for any reason, including, but not limited to, for violation of the Terms of Use.
UPDATES
We regularly update, amend, delete or change any information provided on our Websites and/or Apps. Although we will endeavor to ensure that all information contained on our Websites and/or Apps is accurate, we do not guarantee that all information or prices on our Websites and/or Apps will be complete and accurate.
NO DOCTOR-PATIENT RELATIONSHIP
All information provided on our Websites and/or Apps and/or through the Services and/or in connection with any communications as supported by Hidoc, including but not limited to communications with registered medical practitioners and wellness experts (each a “Practitioner” and collectively, “Practitioners”) providing private online consultations (each, a “Consultation” and collectively, “Consultations”) via our Websites or Apps or any other platform that we may make available from time to time, is intended to be for general information purposes and/or for your convenience only, and is in no way intended to create a doctor–patient relationship between Hidoc and yourself. The Websites and/or Apps, Products and Services should not be treated as a substitute for professional medical diagnosis or treatment in all circumstances, and reliance on any information provided on the Websites and/or Apps or through the Services, including the credentials and qualifications of the Practitioners, is solely at your own risk.
While Hidoc endeavours to ensure that only Practitioners with suitable credentials and qualifications shall be allowed to conduct the Consultations, you are solely responsible for satisfying yourself that the Practitioner(s) with whom you consult are suitably qualified and you are empowered to choose the Practitioner(s) that you prefer. In the event that any recommendation is made by Hidoc or its staff in any way and form, the final selection is still to be determined by yourself and in no way shall Hidoc be liable if such recommendations are not accurate and/or favourable to you. If you become aware of any Practitioner who is not suitably qualified, please let us know by emailing us at the email address provided below. We reserve the right but will not be obliged to remove any Practitioner’s profile from our Websites and/or Apps at any time.
OUR SERVICES
Our Websites and Apps provide a tele-consulting platform for remote medical consultations and other health and information services. The Services made available on our Websites and Apps may not be applicable to all individuals, patients, clients or all clinical situations. Some medical conditions are not suitable for remote medical consultations. If you are unsure whether you have been able to explain or communicate to the Practitioner(s) your medical conditions and needs accurately or fully, or if you have any other concerns, you are recommended to seek advice from a medical practitioner in person. You should not use our Services in an emergency, or if you have a mental health issue or any other condition that you know or reasonably be expected to require a physical examination.
Hidoc makes no claims or warranties as to the effectiveness of any Services made available on our Websites and Apps. Any Services made available on our Websites and Apps are for your information only and do not necessarily imply appropriateness for any particular individual or medical condition, or prediction of the effectiveness, outcome or success of such Services.
MEDICAL ADVICE
Hidoc does not provide any medical advice. While our Websites and Apps are designed to facilitate and support your Consultations as well as the health decisions and choices that you make, said decisions and choices are yours and you are ultimately responsible for the same.
You may ask questions on our Websites and Apps or during private Consultations. You may find answers to your questions on our Websites and Apps, or the Practitioners may provide you with medical advice during and/or after your Consultations. Such advice is the sole responsibility of the Practitioners, and Hidoc shall in no way be liable or responsible for the same.
Hidoc, our Websites and Apps are not your doctor. When you participate in online Consultations, you understand and agree that the advice given during the Consultations are based on the information you provide to the Practitioners, including but not limited to your health records, medical examination history and your description of the conditions or symptoms that you experience at the relevant time. You acknowledge and agree that you shall not hold Hidoc and the Practitioners responsible for any misdiagnoses as a result of inaccurate information given by you.
The Practitioners shall be solely responsible for determining the need for a face-to-face consultation with you and Hidoc shall not be held liable for any misdiagnoses, acts or omissions of the Practitioners.
NO WARRANTIES
Our Websites and Apps, and the Products and Services made available on our Websites and Apps are provided “as is”. Neither Hidoc, the Practitioners, nor any other user of the Websites and Apps, make any express or implied warranties, including but not limited to implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose.
While Hidoc endeavours to ensure that the Practitioners are validly accredited and/or licensed to practise their field of expertise, and that the content of our Websites and Apps or the Products or Services made available on our Websites and Apps satisfy government regulations, Hidoc shall not be held liable for any breach of government regulations which does not result from Hidoc’s acts or omissions, and/or which is beyond Hidoc’s reasonable control.
To the extent permitted by the applicable law, all terms, conditions, warranties and statements, whether express, implied, written, oral, or otherwise, which are not expressly set out in these Terms of Use are excluded and, to the extent such terms, conditions, warranties and statements cannot be exclude, Hidoc disclaims any liability in relation to the same.
LIMITATION OF LIABILITY
Content published on our Websites and Apps (including but not limited to information on the Products and Services and information provided during or after private Consultations) (collectively, “Content”) may include accuracies or errors. Hidoc does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the Content. Hidoc makes no representations about the suitability of the Content, Products and Services published on the Websites and Apps for any purpose, and the inclusion or offering of any Products or Services on this Website does not constitute any endorsement or recommendation of such Products or Services by Hidoc. Hidoc makes no representations or warranties with respect to any Content, including and but not limited to information regarding treatment of medical conditions, actions, or application of medication.
Under no circumstances shall Hidoc be liable to you or any other person for any losses, damages and/or claims, including any direct, indirect, special, incidental, exemplary, consequential or other damages, under tort, contract, strict liability or otherwise, sustained or incurred by you or any other person resulting from:
Without limiting the generality of the foregoing, Hidoc shall have no liability for:
If, despite the limitation above, Hidoc is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, in no circumstances will the aggregate liability of Hidoc, whether in contract, tort or otherwise, for damages to you under this Agreement exceed [insertvalue].
INDEMNITY
To the fullest extent permitted by the applicable law, you shall indemnify, defend and hold harmless Hidoc, its directors, officers, agents, and employees, and its affiliated entities, successors and assigns,
from and against claims or demands, causes of action, judgments, liabilities, losses, costs and expenses (including, without limitation, reasonable legal fees) that may arise out of or result from:
CLAIMS AGAINST HIDOC
To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Websites and/or Apps within two (2) years from the date on which such claim or cause of action arose or accrued or such claim or cause of action will be irrevocably waived.
COMPLIANCE WITH LOCAL LAW
Every jurisdiction has its own law and regulations in respect of the use of telemedicine services (the “Local Regulations”). By accessing the Websites and/or Apps and using the Services, you confirm that you understand your obligations under the Local Regulations applicable in the territory in which you are located and will comply with such Local Regulations.
The Websites and/or Apps may be viewed internationally and may contain references to products or services not available or approved in all countries. References to a particular product or service do not imply that such product or service is appropriate or available for purchase by all persons in all locations, or that we intend to make such product or service available in such locations. We make no representation that all products, Services or Content described on or available through the Websites and/or Apps are appropriate or available for use in locations outside of Singapore. You agree that you access our Websites and/or Apps, purchase the Products and use the Services on your own initiative and are responsible for compliance with all local law and regulations.
HIDOC’S COMPLIANCE WITH LOCAL LAW
The performance of our obligations under these Terms of Use is subject to the existing law and legal process in the Republic of Singapore, and nothing contained in these Terms of Use is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your access to and use of the Websites and/or Apps, purchase or Products and use of Services, or information provided by us with respect to such access, purchase and use.
Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.
TRANSFER OF INFORMATION
Any information you provide to us in connection with your use of the Websites and/or Apps, purchase of Products or use of Services will be transferred to our related companies or subsidiaries or authorised representatives in accordance with our Privacy Policy and the applicable law. By accessing and using our Websites and/or Apps, you consent to this transfer of information, our Privacy Policy and the Terms of Use.
PAYMENT
Prices.The prices of the Products and Services will be set out on the Websites or Apps at the time of purchasing of Products and Services. Said prices may change at any time depending on the suppliers or providers of the Products and Services. However, any changes in prices shall not affect any Products or Services which you have ordered prior to the changes in prices.
Payment.You shall be responsible for paying the prices of the Products and/or Services that you have ordered as well as any other applicable charges, which may include but shall not be limited to the following:
You may make payment using your credit card or any other payment methods enabled on the Websites and Apps. You will be charged at the point of purchase of the Products or completion of the Services, as the case may be.
Refund Policy.Unless otherwise provided in these Terms of Use, all purchases of Products and/or Services are final, irreversible and non-refundable.
CANCELLATION OF ORDERS
Notwithstanding any provisions of these Terms of Use, Hidoc reserves the right to refuse or cancel any order, wholly or in part, for any reason. In the event that Hidoc refuses or cancel any order for any reasons unrelated to any wrongdoings or failure to comply with the Terms of Use on your part, Hidoc shall refund the fees paid to you for the Products and/or Services that have been refused or cancelled.
For the avoidance of doubt, no refund shall be made to you in the event that your orders for Products and/or Services are cancelled by you, or refused or cancelled by us due to any wrongdoings or failure to comply with the Terms of Use on your part. Further, Hidoc reserves the right to impose a cancellation fee in the event that your orders are cancelled by you, or refused or cancelled by us due to any wrongdoings or failure to comply with the Terms of Use on your part. Hidoc also reserves the right to impose a penalty in the event that you are late for your Consultations.
INTELLECTUAL PROPERTY
Hidoc retains all right, title and interest in all of Hidoc’s intellectual property, including, without limitation, inventions, ideas, concepts, code, discoveries, processes, marks, methods, software, compositions, formulae, techniques, information and data, whether or not patentable, copyrightable or protectable in trade mark, and any trade marks, copyright or patents based thereon (collectively, “Intellectual Property Rights”). You acknowledge and agree that you shall not use any of Hidoc’s Intellectual Property Rights for any reason whatsoever without Hidoc’s prior written consent.
Without limiting the above, Hidoc retains all Intellectual Property Rights over the source code and technical information relating to the Websites and Apps, as well as all content and information relating to the Websites and Apps, including but is not limited to text, graphics, logos, images, source code, or any combination thereof. These Terms of Use shall not confer any right or interest upon you to Hidoc’s Intellectual Property Rights beyond the limited, non-exclusive, non-transferable, revocable right to access and use Websites and/or Apps and the Products and Services made available through the Websites and/or Apps.
You shall not use the name, logo, trade mark, trade name, service mark or other symbol of or associated with Hidoc for any purpose whatsoever without obtaining prior written consent of Hidoc.
GOVERNING LAW & JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the law of the Republic of Singapore, and the parties hereby agree to submit to the exclusive jurisdiction of the courts of Singapore.
SEVERABILITY
In the event that any term, condition or provision contained in these Terms of Use shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the same shall to that extent be severed from the Terms of Use and the remainder of which shall continue to be valid and enforceable to the fullest extent permitted by law.
NO ASSIGNMENT
You shall not assign, novate or otherwise transfer any of your rights, interests or obligations herein to a third party without obtaining the prior written consent of Hidoc. Any purported assignment in violation of this Clause shall be deemed null and void.
RIGHTS OF THIRD PARTIES
Save where expressly allowed in this Agreement, a person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B), or as may be modified, supplemented or adapted from time to time, to enforce any of the terms of this Agreement.
NO RELATIONSHIP
Nothing in these Terms of Use shall be construed to constitute a partnership, agency, or joint venture between you and Hidoc, and you shall not have, or represent to any third party whether by words or by actions that you have, the authority or power to bind Hidoc or to create liability on the part of Hidoc.
CONTACT INFORMATION
Should you have any comments and/or queries on the Terms of Use, please contact us at
Hidoc Pte. Ltd.
1004 Toa Payoh North
#06 – 03/07
Singapore 318995
Telephone: 68875000
Email address: dpo@hidoc.sg
In order for us to process your request, please provide us with the following information:
SOCIAL SHARING FEATURES AND LINKS TO OTHER WEBSITES
Our Websites and/or Apps may offer social sharing features, links to social media and other integrated tools. In addition, we may, from time to time, provide you with links to other websites for your convenience and information, or other third-party websites may share link to our Websites. We do not control such other social sharing features, social media and websites, and are not responsible for their contents, privacy practices or other practices. Our inclusion of links to such other social sharing features, social media and websites does not imply any endorsement of the material on such social sharing features, social media and websites or any association with their operators.
You are therefore advised to visit the privacy policies and terms of use of the entities that provide these social sharing features, social media and websites.
PRIVACY
We may collect, use and/or disclose personal data which includes without limitation, name, passport number or other identification number, address, phone number, email address, photograph in connection with your access and use of the Websites and/or Apps, purchase of Products or use of Services.
Please refer to our Privacy Policy (a copy of which is available at https://www.hidoc.sg/), which is hereby incorporated herein by reference, for our personal data protection policy governing our collection of personal data.
This is the Privacy Policy of Hidoc Pte. Ltd. (“Hidoc” or “we”).
Hidoc respects your privacy and is committed to protecting the personal information that we collect. The following is our Privacy Policy. When we gather and use information from you, we will comply with this Privacy Policy as well as any applicable Singapore privacy laws.
Hidoc operates the website located at https://www.hidoc.sg/ and other related websites (collectively, “Websites”) and mobile applications (“Apps”). We hope the following Privacy Policy will help you understand how Hidoc collects, uses and/or discloses and safeguards the information that is collected on our Websites and/or Apps or is otherwise in our possession or under our control. It also sets out your rights in relation to your information, and who you can contact for more information or queries.
Hidoc may amend and update this Privacy Policy in our sole discretion from time to time. Any amendments or revisions to this Privacy Policy will be posted on our Websites and Apps, upon which said amendments or revisions will take effect immediately. You are therefore advised to check our Websites and Apps from time to time to ensure that you are aware of any amendments to the Privacy Policy.
By continuing to use our Websites and/or Apps, you signify that you have read and understood this Privacy Policy, and accepted and agreed to be bound by the terms of this Privacy Policy as well as any amended version thereof.
By accepting this Privacy Policy or continuing to access and use our Websites and/or Apps, you are deemed to have aged and consented to allow Hidoc, its subsidiaries or affiliates to:
(a) collect, use, disclose and/or process information about you that you have provided or may in the future provide to Hidoc, its subsidiaries or affiliates for the purposes set out in this Privacy Policy; and
(b) disclose information about you in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use our Websites or Apps.
As a matter of principle, we try to minimise the amount of personal data we collect from you. We do not ask for more than that which is required to service your account and provide the products or services you select.
The Types of Data We Collect from You
The information that we collect from our users fall into the following five broad categories:
For the purposes of your account registration process and subsequent purchase and/or use of our products and/or services, we may collect personal data from you which may include, without limitation:
(a) your name, age, date of birth, occupation, gender, mailing address, email address, details of your identification document(s), and telephone or mobile number;
(b) medical and health information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other medical and health related information; and
(c) billing information that you provide us, for example credit card or online payment system account information.
We use the aforementioned information to open an account for you, verify that you are a unique visitor, and enable you to purchase the products or use the services offered on our Websites and/or Apps.
How We Collect Your Data
We collect the aforementioned data directly from you when you access and use our Websites or Apps, or when you contact us in connection with our products and/or services.
When you provide data on behalf of another individual, you undertake and will ensure that the individual whose data is supplied to us has authorised the disclosure of his data to us, is informed of and agrees to the terms of this Privacy Policy.
If you prefer not to provide your personal data to us, you may opt not to do so. In addition, you have the right to withdraw your consent at any time by contacting our Data Protection Officer (at the address stated in Section X below). However, please note that by denying the provision of your personal data, you may not be able to purchase some of the products or use some of the services on our Websites and Apps that require submission of your personal data and/or be able to benefit from the services that we provide which may require such personal information.
III. Use of Data
We use your personal data for the following purposes:
We may disclose your personal data in the following circumstances:
The third-party service provider(s) referred to in paragraph (3) above may be located within or outside Singapore. In this regard, by accepting this Privacy Policy or continuing to access or use our Websites or Apps, you are deemed to have agreed and consented that such third-party service provider(s) may, to the extent necessary to provide the products or services to you, collect, use, disclose and/or process information about you.
For the purposes of disclosure of your personal data under paragraph (4) above, Hidoc shall not integrate our App(s) with the third party’s mobile application(s) unless you grant Hidoc access to said third party’s mobile application(s). If you grant Hidoc access to the third party’s mobile application(s), you are deemed to have consented to the disclosure or transfer of your personal data collected by Hidoc and stored on your device to the database which stores your data collected by the third party, in response to requests made by such third party. Conversely, Hidoc may access your data collected by and stored in the third party’s database. Hidoc shall not disclose or transfer your data collected from the third party’s database to any other third party unless Hidoc has obtained your prior consent. For the avoidance of doubt, Hidoc is in no way responsible for the protection of your data (including personal data) that is stored within the third party’s database. You and the third party are solely responsible for the protection of such data. Please therefore review the applicable data protection policies and procedures before integrating our App(s) with the third party’s mobile application(s).
We also reserve the right to share your personal data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity. Further, we reserve the right to disclose personal data, as is necessary, to law enforcement, governmental agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us to legal liability.
As part of our commitment to keeping your personal data (which is in our possession or control) secured, we have taken reasonable steps to protect the information you share with us in order to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Such measures include, but are not limited to, setup of processes, equipment and software to avoid unauthorised access or disclosure of this information. We limit access to personal data only to Hidoc employees who are reasonably required to come in contact with that information in order to provide services to you or in order to do their jobs.
While we are committing to taking reasonable steps to protect the security of the information communicated through our Websites or Apps, the Internet is not a secure method of transmitting information, and accordingly we do not assume any responsibility for the information you submit to or receive from us through the Internet or for any unauthorised access or use of that information. We also cannot and do not guarantee that information communicated by you to us or by us to you will be received or that it will not be altered before or after its transmission to us or to you, as the case may be. In any event, you agree to not hold us, our subsidiaries or affiliates, our past, present and future employees, officers, directors, contractors, consultants, suppliers, vendors, service providers, agents, representatives, predecessors, successors and assigns liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of the information provided through our Websites or Apps.
The security of your personal data also relies on your protection of your personal data. In this regard, we kindly ask that you protect the password given or created by you for your use of our Websites or Apps without sharing the same with anyone.
We shall not retain your personal data in our possession and/or database if your personal data is no longer required to meet the purposes for which they were collected and/or no longer serves a legal and/or business purpose.
Some of the recipients of your personal data (for example, our third-party service providers) may be based in countries outside of Singapore. We are committed to adequately protecting your personal data regardless of where the data resides and to providing appropriate protection for your data where such data is transferred outside of Singapore. We will use our best efforts to ensure that the third-party service providers engaged by us to provide the products and services to you will not transfer information about you to a place outside Singapore without our prior written consent. In the event that we provide such consent, we will use our best efforts to procure that the relevant third-party service provider provides a written undertaking to us that the information about you which is transferred outside of Singapore will be protected at a standard that is at least comparable to that under the PDPA. If the relevant third-party service provider transfers information about you to any person overseas, we will use our best efforts to procure that such third-party service provider procures the same written undertaking from such person.
VII. Access and Correction of Data
Access
If you have provided personal data to Hidoc, you have the right to access, at any time, personal data we hold about you and information about the ways in which your personal data has been or may have been used or disclosed by Hidoc within one (1) year before the date of your request.
Where permitted by law, we reserve the right to charge a reasonable administrative fee for this service. In exceptional circumstances and where permitted by the applicable laws, we reserve the right to deny you access to your personal data and may provide an explanation as required by applicable laws.
Correction
You have the right to correct any personal data held about you that is inaccurate.
If you would like to inquire, make any corrections or request deletion of your personal data, please contact our Data Protection Officer (at the address stated in Section X below).
VIII. Accuracy of Data
We require your assistance to ensure that your personal data is accurate and complete. As such, please inform us of any changes to your personal data by contacting our Data Protection Officer (at the address stated in Section X below).
Our Websites and/or Apps may offer social sharing features, links to social media and other integrated tools. Depending on the settings you use with the entity that provides the social sharing feature or social media, your use of such social sharing feature or social media may enable the sharing of your information with your contacts or with the public. You are advised to visit the privacy policies of the entities that provide these social sharing feature or social media to obtain information about the way they collect, use and/or disclose your personal data.
In addition, we may, from time to time, provide you with links to other websites for your convenience and information, or other third-party websites may share link to our Websites. If you follow a link to any of these websites and/or otherwise access third-party websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You access these websites at your own risk and we are not responsible for these websites. Whilst we endeavour to protect your personal data on our Websites or Apps, we cannot control or be responsible for the policies of other sites we may link to, or the use of any personal data you may share with them. Please note that the Privacy Policy does not cover these other websites, and we would recommend that you are apprised of their specific policies.
If you have any comments, questions, complaints about or requests relating to this Privacy Policy, please contact our Data Protection Officer at the address stated below, referencing “Privacy Policy”:
Hidoc Pte. Ltd.
1004 Toa Payoh North
#06 – 03/07
Singapore 318995
Telephone: 68875000
Email address: dpo@hidoc.sg
— Updated as at December 2018
